Terms and Conditions for Shipping

For an enjoyable experience please read the material below, and if you have any questions you are welcome to write us at contact@viorica.eu or call us at 0728 849 018 every day from Monday to Friday, between 8 AM – 5 PM (+2GMT Romania time).


Products can be ordered without signing up, but there are some advantages to those who have an account on Viorica Cosmetic site.

The order is made through our order system, by filling in the order form. All orders are subject to prior confirmation, which shall be informed by a confirming email sent to the email provided, confirming the delivery of the product (“Delivery confirmation”). By completing the order the Client agrees that all the data provided, which are necessary for the purchase process, are correct, complete and true at the time of placing the order.

If a Client changes their personal data, using the forms available on the Site, all ongoing contracts existing at the modification time, shall be processed according to the initial data as defined/accepted by the Client before the modifications.

All product orders depend on the availability of products in stock. In this regard, in the event of difficulties in supply or if the products are no longer in stock, the Company reserves the right to inform the Client regarding the replacement products of equal or higher quality and value that were initially ordered. If the Client does not want to order these replacement products and if the payment for the ordered products has been already received, the Company shall refund the Client in full any amounts that have been paid.

Viorica Cosmetic reserves the right to refuse full or partial acceptance of an order placed by the Client, without any subsequent obligation of either party to the other or without any party being able to claim damages against the other, in the following cases:

  • products are not available in stock;
  • payment is not completed;
  • the Data provided by the Client on the Site are incomplete or incorrect;
  • the activity of the Client on the Site may and/or does cause damages of any nature to Viorica Cosmetic and/or its partners;
  • there is one or more confirmed and un received orders.

We reserve the right to remove any product from this Site at any time at our discretion and/or to remove or modify any material or information from this Site. Although the Company makes all efforts to always process all orders, there may be exceptional circumstances that determine the unability to process an order after sending the Order Confirmation message and the Company reserves the right to do so at any time. The Company will have no liability to the Client or any third party for the removal of any product on this Site, for the removal or modification of any material or content on this Site, or for the non-processing of an order after the Order Confirmation message has been sent.

Viorica Cosmetic will notify the Client of the unavailability of an ordered product, the Client having the opportunity to accept or refuse partial order. For order status information call the phone number 0728 849 018, Monday to Friday, between 8-17, or send an email to contact@viorica.eu.

Orders placed from Monday to Friday will be processed within 24 hours from submission, orders placed on Saturdays and Sundays will be processed every Monday. If these data change, the new deadlines will be announced both on the website and electronic communication.


The information provided in the Terms and data contained on this Site does not represent a selling proposal, but rather an invitation to proposal. There will be no contract between the Client and Viorica Cosmetic in relation to any product until the order is expressly accepted by the Company. If the offer is not accepted and funds have already been withdrawn from the Client’s account, these shall be refunded in full.

The contract for the purchase of a product (“the Contract”) shall be concluded only at the time of the Delivery confirmation sending.


The price of each product is as stipulated on the company’s website, unless there is an obvious error. The Company assumes the obligation to correctly indicate prices on the Site, but errors are possible. If a price error is discovered for any product(s) in the Client’s order, the Client will be informed as soon as possible and given the option to reconfirm the order at the correct price or cancel it. If the Client cannot be contacted for reasons not imputable to the Company, the order will be considered cancelled, and if the product(s) is already paid, the payment will be refunded in full.

The Company has no obligation to sell any product at an incorrect lower price (even if the Client has received the Delivery confirmation), if the price error is obvious, unmistakable and could reasonably have been identified by the Client as an error.

The prices displayed on the website include VAT, but do not include delivery costs, which will be added to the total amount due, as specified in the “How do I buy? – What are the delivery costs?”

Prices may be revised at any time without prior notice, but (with the exceptions mentioned above), no potential change will affect any order for which, prior to the price change, a Delivery confirmation has already been sent.

Different types of discounts are offered in the online store. Any discount code may only be used once unless explicitly stated otherwise. Promotions and discounts cannot be accumulated with other promotions and discounts offered in retail stores Viorica Cosmetic.


Subject to the provisions of Paragraph 5 above regarding the availability of products, except cases of exceptional circumstances, the Company will make every effort to complete the order with the item(s) listed in the Confirmation of the order by the date specified in the Delivery confirmation, or, if the estimated delivery date is specified, within the estimated time frame shown in the selection of the method of delivery, and, in any event, no later than 7 calendar days from the date of the Delivery confirmation.

However, delays may occur for reasons such as unforeseen circumstances or the delivery area.

If, for objective reasons, the Company is unable to meet the delivery date, the Client will be informed of this situation and given the option to keep the order with a new delivery date or cancel the order with a refund of the entire amount paid. To be noted that no delivery is performed on Sundays.

In regards of the present Terms, it is considered that the “delivery” has been completed or the order shall be deemed to have been “delivered” when the Client or a third party indicated by the Client enters in physical possession of the goods, fact that is supported by the signature of the receipt of the products at the agreed delivery address.

If the order does not reach the Client during the estimated delivery time, he/she can contact the Company at the phone number 0728 849 018 or e-mail address: contact@viorica.eu.

In the case of delivery by courier, if the Client is not found at the specified address within the agreed time frame, the courier will return again after getting in touch with the Client, if second delivery attempt fails the order will be cancelled and the goods returned to the headquarters of Viorica Cosmetic, the Client being expected to pay for the second delivery, regardless of the value of the products ordered. In this case, the delivery address of the parcel will be confirmed with a Viorica Cosmetic Client support operator, by telephone or by e-mail.

If the packages show signs of damage (broken package, opened, etc.) the Company recommends the Client to refuse to pick up the package and inform on this fact at the email address contact@viorica.eu.

After opening the package, if it contains damaged products, or products that do not correspond with the invoiced ones, the Client is to contact the Company within 24 hours of receiving the package at the email address contact@viorica.eu and attach a picture of the products or package.

Viorica-Cosmetic is not responsible for product defects arising from handling or transportation by the Courier.

If the delivery and/or order initialization deadlines cannot be met, Viorica Cosmetic will notify the Client of these issues and of the estimated delivery deadline, without any party being able to claim the other damages regardless of the situation that caused the delay.

Delivery of products can be made only in Romania.

Delivery method: Courier

The Courier will attempt delivery to the delivery address mentioned on the order completion page. If delivery is not completed, the package will be returned to Viorica Cosmetic and the order will be cancelled, the Client will bear the costs of a new delivery, regardless of the value of the products ordered.

If the products are available for immediate delivery, delivery time is within 24-48 hours from receipt of shipment confirmation email for orders delivered in Bucharest, and within 48-72 hours for orders delivered outside Bucharest.

Orders placed from Monday to Friday will be processed within 24 hours from submission, orders placed on Saturdays and Sundays will be processed every Monday. If these data change, the new deadlines will be announced both on the website and electronic communication.

The delivery costs 20 Lei for orders of less than 160 Lei, and for orders from 160 Lei and higher the delivery is free of charge.

Attention, upon receiving the package customer has to check the content of the package and make sure the package itself is not damaged. When signing the order form, you confirm that there you have no complaints to the online shop.

In case of discrepancies between product quantity or quality and the requirements of the order,  standardization regulations, information on the label or in the accompanying documents, the buyer may request to defer the receipt of the goods by contacting the TECHNICAL SUPPORT OF THE ONLINE STORE by phone: 0728 849 018, Monday to Friday, between 8-17, or send an email to contact@viorica.eu


After the Client has selected all the products to be bought by adding them to the shopping cart, the next step is to go through the process of completing the order and making the payment. In order to do so, the Client must follow the steps in the purchase process, filling in or checking the required information at each step. Moreover, throughout the purchase process, before making the payment, the Client can change the order data. Also, if the Client is a registered member, a history of all orders placed by him will be available in the “My Account” section.

The payment method is: Courier refund and Online payment.

Payment is done in complete safety, no taxes applied. Card data is processed through the Netopia Payments payment processor. For a correct end of the transaction, you must provide your card code (all figures in four groups on the front of the card, without spaces), expiration date and the last three digits on the back of the card printed on the signature strip (depending on the type of card, this may be missing).

Payment is performed in complete safety, free of additional fees. Card data is processed through the VictoriaBank payment processor, and ro.viorica.eu does not request or store any Client card details. In order to finalize the transaction, the Client must provide code card (all the numbers in the four groups on the front of the card), expiry date and last three digits on the back of the card printed on the signature tape (depending on the type of card, these may not be available).

Credit cards are subject to validation and authorization checks by the issuing institution. If the Company does not receive the necessary authorization, it shall not be liable for any delay in the delivery of the ordered products or, as the case may be, non-delivery, and the Contract will not be concluded with the potential Client.

Secure Socket Layer (SSL)

Viorica.md website use SSL encryption on all web pages where payments are made. To be able to shop through these services, browsers that allow SSL, such as Firefox, Safari, Google Chrome, Opera, Internet Explorer shall be used, or other compatible ones in order to ensure the protection of the Client’s personal data.

3D Secure

3D-Secure is an anti-fraud system developed by Visa and MasterCard. The use of this system allows to increase the security of online transactions. In case of loss or theft, the card enrolled in 3D Secure, cannot be used by third parties for online shopping.

The authentication process does not require the installation of any special applications or make it difficult to browse the internet.

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