Right of withdrawal

The client has the right to withdraw from the contract, without specifying the reasons, within 14 calendar days, according to O.U.G. no. 34/2014. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier, indicated by the Customer, enters into physical possession of the products.

In order to exercise its right of withdrawal, the Customer is obliged to notify Viorica Cosmetic of its intention to return the purchased products by telephone communication +40743244557 or by sending an e-mail to:, within a maximum of 14 days from the receipt of the products.

The effects of withdrawal

If the Customer exercises his right of withdrawal, he must return the products in the same condition in which they were delivered (in the original packaging with all the documents that accompanied it: boxes, labels, instructions / other documents (if any) etc.) within a maximum of 14 days from the date on which the Client notified Viorica Cosmetic about the intention to withdraw from the contract.

We will refund the value of the product, by bank transfer, including delivery costs, within 14 days from the date on which you notified us of your decision to withdraw from this Agreement. The equivalent value of the additional services including but not limited to the additional delivery costs determined by the fact that a Customer has chosen another delivery method than the standard delivery methods offered by Viorica Cosmetic, paid by the customer, is not refundable. Viorica Cosmetic may defer the refund until the date on which it receives the products back or until the moment when the Customer provides proof that he has sent the products to Viorica Cosmetic, the nearest date being valid. In all cases, the return / re-shipping costs will be borne by the customer.

The right of the customer to cancel a contract applies only to products that are returned in the same state as received. No refund will be made if the product has been used after unsealed, if it is not in the same condition as it was delivered, or if it is damaged. By opening the individual packaging to which the ordered products were delivered, the products were unsealed, ordered and meet your requirements, these products cannot be returned to Viorica Cosmetic and cannot be subject to the right of withdrawal by the Customer.

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